Return Policy

At Sunscape Ink, we take great pride in delivering high-quality custom products. Since custom products are made specifically for your order, they are generally non-returnable. However, we want to ensure you are satisfied with your purchase. Below are the conditions under which returns or exchanges for custom products are allowed:

Eligibility for Returns or Exchanges

1. Incorrect Customization

If the product is damaged or the customization (design, text, etc.) is incorrect due to an error on our part, we will offer a return or exchange. Please contact us within [570-991-8376] of receiving the order.

2. Defective Products

If your custom product is defective (e.g., material damage or printing issues), you are eligible for a return or exchange. Please notify us within [570-991-8376] of receipt, including images of the defect for verification.

3. Non-Returnable Custom Products

Personalized Items: Custom products, including apparel with personalized designs (e.g., names, logos, or custom artwork), are non-returnable unless they meet the criteria above.
Order Errors by Customer: If the error is due to a mistake made during the design approval process or incorrect information provided by the customer, the product is not eligible for return or exchange.

How to Return or Exchange a Custom Product

1. Contact Us

Reach out to our customer service team at [sunscapesp@yahoo.com] within [570-991-8376] of receiving your order. Provide your order number and a detailed description of the issue.

2. Provide Evidence

For defective or incorrect products, please include clear images showing the issue, such as printing mistakes or damages.

3. Return Instructions

If eligible, we will provide instructions for returning the product. Return shipping costs will be covered by us only if the mistake is on our part.

4. Exchange or Refund

Upon receiving the returned product, we will process either an exchange for the correct item or a refund using your original payment method, depending on your preference.

Important Notes

1. Customization Approval

Before production, we will share a proof of design for approval. Please ensure that all details are correct before confirming the order. Once approved, no further changes can be made. And no return or exchange will be considered for design change issues.

2. Time Limit

Any returns or exchanges must be initiated within [570-991-8376] of receiving the product. After this period, we cannot offer returns or exchanges for custom products.